Frequently Asked Questions
Everything you need to know about our luxury fragrances and services.
Are your oud oils and perfumes 100% authentic?
Yes, at Royal Oud, we pride ourselves on sourcing only the finest, 100% pure oud and premium ingredients. Every bottle is crafted to meet the highest standards of luxury perfumery.
How long does shipping take for international orders?
International orders typically arrive within 7 to 14 business days. We provide tracked express shipping to ensure your luxury purchase reaches you safely and promptly.
What is your return policy for fragrances?
Due to the nature of beauty products, we only accept returns on items that are unopened and in their original cellophane packaging within 30 days of purchase.
Do you offer sample sizes before purchasing a full bottle?
We understand that choosing a signature scent is personal. We offer a 'Discovery Set' featuring 2ml vials of our best-selling fragrances so you can explore our collection at home.
How should I store my oud to maintain its quality?
To preserve the integrity of the essential oils, store your perfume in a cool, dark place away from direct sunlight and extreme temperature fluctuations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a seamless and secure checkout experience.