Returns & Exchanges
At Royal Oud, we strive for your complete satisfaction with our luxury fragrances. If you are not entirely pleased with your purchase, we offer a 30-day return policy for unopened and unused items in their original packaging.
Initiate Your Request
Contact our concierge team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully pack the unused fragrance in its original box and protective sleeve to ensure it arrives back to our atelier in pristine condition.
Ship to Our Warehouse
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Quality Inspection & Refund
Once our specialists verify the product's integrity, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing